Return & Exchange Policy – Shaden

At Shaden, we aim to deliver premium quality watches that meet your expectations. However, if you are not fully satisfied, we’re here to help.

Return Window

You can request a return within 3 days of receiving your order.

How to Request a Return

To initiate a return, contact us within 3 days:

  • 📧 Shadenstoresofficial@gmail.com
  • 📞 03365669121

Please include your order number and reason for return.

Return Conditions

  • The watch must be unused and in original condition
  • All original packaging must be intact
  • No scratches, damage, or signs of wear

Non-Returnable Cases

  • The request is made after 3 days
  • The product has been used or damaged
  • The item is not in original packaging

Refund Process

  • Your refund will be processed within 5–7 working days
  • Refunds will be issued via original payment method or bank transfer

Exchange Policy

If you received a defective or wrong item, we will offer a free exchange.